Privacy Policy

1. Introduction

SoftCode Solutions FZC ("SoftCode", "we", "us", or "our") is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our platforms.

2. Information We Collect

We may collect the following categories of information:

• Account Information: Name, email address, company name, phone number, and billing details provided during account registration or service onboarding.
• Usage Data: Information about how you interact with our services, including log data, feature usage patterns, and session metadata.
• Client Data: Business data you provide to us or that flows through our automation systems in the course of delivering our services.
• Communications: Records of correspondence between you and our team, including support tickets and chat messages.
• Technical Data: IP address, browser type, device information, and cookies used for analytics and service improvement.

3. How We Use Your Information

• To provide, maintain, and improve our services.
• To communicate with you regarding your account, service updates, and support requests.
• To process billing and manage your subscription or service agreement.
• To detect, prevent, and address security incidents and technical issues.
• To comply with legal obligations and enforce our Terms of Service.

4. AI and Client Data

SoftCode deploys AI agents and automation systems on behalf of our clients. We want to be unequivocally clear about our practices:

• We do not use client data to train public AI models. Your business data is never fed into general-purpose machine learning pipelines or shared with third-party AI providers for model training purposes.
• Client data processed by our AI systems is used solely to deliver the specific automation services contracted by you.
• All AI processing occurs within isolated, secure environments with strict access controls.
• Upon termination of services, client data is deleted in accordance with our data retention policy unless otherwise required by law.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in delivering our services (e.g., cloud hosting, payment processing), bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Upon account closure or service termination, we will delete or anonymize your data within 90 days, unless retention is required for legal, accounting, or compliance purposes.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, regular security audits, and monitoring. For more details, please visit our Security page.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Request data portability.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

9. Cookies

We use essential cookies to ensure proper functionality of our platform and analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. We do not use cookies for advertising or cross-site tracking.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: